1. Do you offer virtual or telehealth appointments?

Yes. We offer secure, private virtual appointments that you can join from your phone, tablet, or computer. This allows flexible scheduling and convenient access no matter where you are located within the states we serve.

2. How do I schedule my first appointment?

You can schedule directly through our online client portal at any time. Once you create an account, you’ll be able to view availability, select the service you need, and complete your new-client forms to finalize your booking.

3. What should I expect during my first visit?

Your first visit focuses on getting to know you. We discuss your goals, review your history, explore what’s been happening in your life, and clarify what you’d like support with. Together, we create a plan for moving forward that aligns with your needs and preferences. In-office appointments available in our Brandon, FL location

4. What should I bring to my appointment?

Before your appointment, make sure your online forms are completed. You can also have your ID, a list of any current medications or supplements, and any notes or questions you want to cover. For virtual visits, test your device and internet connection a few minutes early.

5. Do you offer self-pay options?

Yes. We offer transparent self-pay rates for clients who prefer not to use insurance or who want additional flexibility. Self-pay clients can use credit/debit cards, HSA/FSA cards, and save all receipts for their personal records.

6. How soon can I schedule an appointment?

Availability varies, but new clients can typically be seen within 48 hours. Our online portal shows all current openings so you can choose a time that works best for your schedule.

7. What is holistic or integrative care?

Holistic or integrative care looks at your overall well-being — not just one area of your life. It considers lifestyle, stress, environment, habits, and mind-body connection. This approach supports you as a whole person and focuses on long-term balance, clarity, and wellness.

8. Can I use my HSA or FSA card?

Yes. Most clients are able to use HSA or FSA funds for eligible services. Check with your plan provider to confirm what is covered under your individual benefits.

9. What’s the difference between a psychiatrist, therapist, and nurse practitioner?

These roles focus on different aspects of care:

• Psychiatrists are medical doctors who can diagnose and manage a wide range of mental health concerns.

• Therapists provide therapy modalities, skill-building, and emotional support.

• Psychiatric nurse practitioners (like at OHHW) are advanced practice clinicians who combine clinical assessment with a holistic focus and can diagnose and manage a wide range of mental health concerns.

Each provider type brings unique strengths, and many people benefit from working with more than one.

10. How do I know if I should consider talking to a mental health professional?

People reach out when they’re feeling overwhelmed, navigating life changes, wanting clarity, or needing support that feels structured and personalized. If you feel stressed, stuck, or unsure where to begin, connecting with a professional can help you explore what’s going on and find a path forward that feels right for you.